Help and Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Reply Guarantee

  • Our group of technicians will try their best to respond to your help needs in less than 1 hour. If, however, the difficulty you have come across demands the help of our Administrators’ =Department,= we will forward the ticket to the technician in charge and will write a reply to inform you.

  • Top quality support service

  • Qualified Customer Assistance Service

  • We offer 24x7x365 client help through a super–fast ticketing solution included in your Control Panel. You’re able to e–mail us whenever you want about any of the applications that come pre–configured on the virtual server, this includes the chosen Operating System, the server management panel and our in–house created Site Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • Each section of the Site Control Panel that is included at zero cost with your VPS features an incorporated collection of articles. You’ll see a bunch of descriptive how to posts and a selection of step by step video courses that show all the necessary web site maintenance tasks. You can view them by pressing the Help or Video control keys in the upper right corner of each Control Panel section.