Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • Each assistance request you submit to us will be responded to within maximum one hour. If for any reason whatsoever your support ticket or email calls for additional assistance from an administrator, we will forward it and leave a note to inform you that your matter is being worked on. If you make use of the Optional Managed Services package, any of the services included there will be carried out at a time of your choosing.

  • Top quality support service

  • A Top–Notch Customer Service

  • We’ll be online for you 24x7 to respond to any queries that you may have connected to our Site Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. If you also need assistance handling server administration procedures, you can take advantage of our Optional Managed Services package, which includes data backup space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and problem troubleshooting services

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Site Control Panel is preinstalled for each Linux dedicated hosting server. Among its functionalities is a rather time and effort–saving integrated knowledge base that will guide you step by step on everything that you can do. The majority of how–to articles have video versions which show all the actions that you can carry out in a very illustrative manner. You will find all the instructional articles and the video tutorials in the upper right corner of each Site Control Panel section.