The support that you will receive from your shared website hosting company is really important, no matter if you have pre-sales questions and you are not a client yet, or you have some technical issue with an existing account. Prompt and clear information regarding a question or a problem will save you a lot of time and efforts, not mentioning that this is usually a proof that you are ordering from a real website hosting supplier and not from a reseller. If you purchase a hosting account from a company that does not own its servers and it can't access them immediately, it is almost certain that you will wait for a day or two in order to have a reply to your query, therefore your websites may remain offline for quite some time. In comparison, a supplier which provides numerous means of communication and has a technical support crew available all the time will assist you to right away and help you decrease or completely avoid any kind of downtime and potential losses.
24/7 Customer Support in Shared Website Hosting
All our Linux shared website hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our website hosting solutions before you make an order or you are an existing client and you have any kind of question or some problem, you can contact us any time, including weekends and holidays. We have a number of channels to contact us - several telephone lines globally for your convenience plus live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more technical issues or any issues which need extra time to analyze and deal with. Unlike various other website hosting suppliers, our trouble tickets have a guaranteed maximum reply time of just 1 hour, so no matter what your trouble is, it will be resolved in a timely manner and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting that we offer come with 24/7 customer and tech support, therefore no matter what problem you experience, you are able to contact us and we'll give you a hand quickly. The guaranteed reply time for each email message or support ticket that you open via your Hepsia hosting Control Panel is 1 hour; usually the response time rarely exceeds 20 min. Furthermore, we have telephone support with several local numbers around the globe as well as a live chat, which means that you can get in touch with us and get additional info about our services even if you do not have an account yet. We're able to assist you with any question or a difficulty you may have - payment methods, plan features, email setup, hosting account settings, and so on. If you employ our services, you will never encounter a situation where you have to wait for a few days to get an issue resolved like you'll need to do with numerous other suppliers.
24/7 Customer Support in VPS Web Hosting
In case you get a virtual private server through us, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have several local telephone numbers in the United States, the United Kingdom and Australia along with a live chat service. When you are an active customer and you need assistance with a technical issue which requires additional time to analyze or resolve, you will be able to open a ticket from your billing account or you can send an email message and we'll take care of the trouble and send you a reply within 1 hour. The reply time is warranted 24/7, including weekends and holidays, however for the vast majority of problems it takes no more than half an hour to receive assistance. The support service covers your VPS and all the pre-installed software it includes, so in case you need help with third-party software, you can check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour maximum answer time guarantee, you will get prompt support when you purchase a dedicated server through our company. Our customer and technical support crews are available 24/7/365, so any time you open a support ticket via your billing account or you send an email regarding any kind of problem with the server or the pre-installed software on it at any time of the day, you will have a reply within one hour, even during holidays. Our ticketing system is the best option if the issue involved needs more time to be solved or in case it has to be forwarded to our admins, because it is much easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you will be able to give us a call or talk to a live representative through our chat service. In case you include the Managed Services upgrade to your server plan, our admins can also support you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 too.