Though this is not the most importantfactor for you to distinguish a dependable shared website hosting company from a bad one and a reseller from a real supplier, the option to call and communicate with a live person is a sign that you are not dealing with a one-person service provider and that you can reach somebody every time you're in need of assistance. The telephone support for website hosting services may vary from basic to professional, therefore the issues which can be resolved through a phone call vary depending on the particular provider. Generally, these matters are simpler and include billing or 1st level tech issues as more difficult problems often need a support ticket where both you and the sysadmins can track what's going on with a given issue. However, the option to call your provider can save you considerable time and efforts for the numerous tiny problems that will eventually appear at the time you manage your hosting account.
Phone Support in Shared Website Hosting
We believe that the option to talk to a live agent is very important, for that reason we have three support lines worldwide (USA, UK and Australia) and you can reach us over the phone for 14 hours a day. In case you consider buying one of our Linux shared website hosting, for instance, you can phone us and find out more about our services before placing your order to make sure that we do cover all of the system requirements for your web sites. After the purchase, you will be able to call us about any sales and billing problems you may experience, or receive any general or basic technical information that you need. We've aimed to find the balance between phone and ticket support, so for solely technical issues you'll have to use the ticketing system, that will make it easier to track the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
Every time you need more information about the Linux semi-dedicated hosting that we supply, you'll be able to call one of the three support phone lines we have around the world - in the United States of America, the United Kingdom and Australia. By doing this, you will be able to check in advance if our services will be appropriate for your websites. If you're already our customer and you own a semi-dedicated account, you're able to reach us over the phone for fourteen hours a day about any type of billing or general matters. For entirely technical troubles you will need to employ our ticketing system in order to get in touch with our technical support as sometroubles just require more time to be taken care of, but we will help you on the phone with a lot of minor tech issues as well, saving you time and efforts.