If you’ve ever got any queries in regard to the web hosting service or you experience a problem with your sites, you will need to touch base with the respective hosting provider’s client support team. It may not make a difference how fast they will answer if you’ve got a generic question, but a problem such as an aborted script update, for example, may lead to your website becoming broken or unavailable on the web. And the longer you have to wait for the support team to get back to you, the longer the website will be inoperative. If you offer goods or services online, any downtime will influence your site in a bad way and you may lose current or prospective clients. Many hosting providers, chiefly resellers, handle trouble tickets and emails within 24 hours, but in the online world that’s much too long, as clients will scarcely ever go back to a site that isn’t working correctly for an extended period.
One-Hour Response Guarantee in Shared Website Hosting
If you are using one of our Linux shared website hosting and you’ve got an enquiry or stumble upon some complication, you can get in touch with us 24x7 by submitting a helpdesk ticket or by sending an e-mail and we promise that you’ll have a response in less than 60 minutes. If the issue can be resolved, we’ll do it before we respond to you, whereas if there is something that you have to do on your end, we’ll give you all the necessary info – what settings to check, what workable solutions to try, and so on. Usually, you’ll receive a reply within less than half an hour, which goes to say that waiting around for hours or even for more than a day to get assistance is something inconceivable. Our 1-hour reply guarantee applies to any query that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we know how vital it is to get well-timed support, we promise that you won’t ever need to wait around for more than 60 minutes to obtain a reply to any trouble ticket that you open from your semi-dedicated server CP. In fact, you will seldom need to wait for more than twenty to thirty minutes and this applies to any query irrespective of its nature – general, technical or billing. In addition, our tech and customer support team will be at your disposal 24 hours a day, which implies that even in case you open a ticket during public holidays, you’ll invariably get a blazing-fast response, which will contain the answer to an enquiry, the solution to a predicament or the details necessary to resolve an issue yourself – if there’s something that you have to do on your end. If you use our services, you won't ever have to waste a day waiting around for an answer like you would with lots of other web hosting providers.