If your website hosting service provider offers live chat support, you're able to speak with an agent in real-time and learn helpful info or get an issue resolved timely. The basic advantage of using chat instead of calling to talk to a live person is that you will need only a computer with access to the web, therefore you will not pay any fees in the event that you're in another state or country. In addition, it will be a lot easier to copy and paste details for instance domains, usernames or error messages i.e. details that are sometimes hard to give to the other party on the phone. The live chat is also a much faster option to contact your hosting supplier's support crew in comparison to using a ticketing system. Last, but not least, if some issue requires some more time to be dealt with, you'll be able to do something different while you wait for guidance on the live chat, so you will not waste time - something that is not possible in case you're on the telephone.