There are different ways in which you can touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you pick is a trouble ticket system. This is the easiest means of communication for a variety of reasons. In case no customer service team member is available at the moment and they’re all busy, a telephone call may not be responded to, but a ticket will always hit home. Moreover, you can copy & paste large bits of information without worrying about printing mistakes, and if a particular problem requires more time to be sorted out or a number of replies have to be exchanged, all the info will be in one location, so either party can always see the comments left by the other one. The negative aspect of using tickets to touch base with your web hosting provider is that they are usually separate from the hosting platform, which suggests that if you need to supply information or to adhere to directions, you will need to use at least 2 different systems and this number might increase if you would like to manage a couple of domains. Plus, a lot of web hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while awaiting a reply.
Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from us, you won’t ever need to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket whilst you are browsing your files or customizing various settings. The ticketing system is being closely monitored 24-7-365 by our customer service technicians and the ticket response time is no more than sixty minutes, but it seldom takes more than twenty minutes to get support. In stark contrast to other companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and request information relating to any technical or billing problem. Also, you can read a collection of educational articles, which will help you fix the most commonly confronted problems yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was designed with one objective in mind – that you should be able to manage everything associated with your semi-dedicated account in a single place and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you’ve got an inquiry or encounter an obstacle, you can contact our customer support staff representatives straight away without having to log into a completely different interface. You can browse your files or check various settings in your account whilst sending a new ticket or reading the reply to an older one. In case you have plenty of tickets and you would like to track down a specific one, you can take advantage of the smart search option, which is available in the Help section. We guarantee that you will get a response in less than sixty minutes regardless of the essence of your inquiry or issue.